Frequently Asked Questions
Find answers to common questions about our platform.
How do I request a quote?
Simply browse our catalog, find the product you're interested in, and click 'Request Quote'. Fill in your requirements and our team will connect you with verified suppliers within 24-48 hours.
What is the minimum order quantity?
Minimum order quantities vary by product and supplier. Each product listing displays its MOQ clearly. For custom quantities, contact the supplier directly through our platform.
How are suppliers verified?
All suppliers undergo a rigorous verification process including business registration checks, quality certifications review, and production capacity assessment. Verified suppliers display a verification badge on their profile.
What payment methods are accepted?
We support multiple secure payment methods including wire transfer, letters of credit (L/C), and escrow services. Payment terms are negotiated directly with suppliers based on order size and relationship.
How does shipping work?
We partner with leading logistics providers to offer competitive shipping rates worldwide. Suppliers can arrange shipping or you can use your own freight forwarder. All shipments include tracking and documentation support.
What if I have issues with my order?
Our Trade Assurance program protects your orders. If products don't meet specifications, we mediate between you and the supplier to find a resolution. Our support team is available 24/7 to assist with any concerns.