Privacy Policy
- Version
- 1.0
- Effective Date
- February 1, 2026
- Last Updated
- January 15, 2026
1. Introduction
Reixen Inc. ("Reixen," "we," "us," or "our") is committed to protecting your privacy and the security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B marketplace platform at reixen.com and all associated services (collectively, the "Platform").
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use the Platform.
2. Information We Collect
We collect several types of information from and about users of our Platform, including:
2.1 Personal Information
Information that identifies you as an individual or relates to an identifiable individual:
- Contact Information: Name, email address, telephone number, mailing address
- Account Credentials: Username, password, and security questions
- Professional Information: Job title, company name, business address, industry
- Identity Verification: Government-issued ID numbers (where required for compliance)
- Payment Information: Bank account details, tax identification numbers
2.2 Business Information
Information about your company and business activities:
- Company registration documents and business licenses
- Product listings, descriptions, and pricing
- Transaction history and order details
- Supplier certifications and quality documentation
- Import/export licenses and trade compliance documents
2.3 Technical Information
Information collected automatically when you use our Platform:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, search queries
- Location Data: Approximate location based on IP address
- Cookies and Tracking: Information collected through cookies and similar technologies
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Platform Operations: To provide, maintain, and improve our services
- Account Management: To create and manage your account, process transactions
- Communication: To send service updates, marketing communications (with consent), and respond to inquiries
- Verification: To verify business credentials and ensure platform integrity
- Security: To detect, prevent, and address fraud, abuse, and security issues
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Analytics: To analyze usage patterns and improve user experience
- Personalization: To customize content and recommendations based on your preferences
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Business Partners
When you engage in transactions on our Platform, we share necessary information with:
- Buyers and sellers to facilitate transactions
- Payment processors to complete payments
- Logistics providers for shipping and delivery
- Inspection and verification services
4.2 Service Providers
We engage third-party service providers to perform functions on our behalf:
- Cloud hosting and data storage
- Customer support services
- Analytics and marketing services
- Security and fraud prevention
These providers are contractually bound to protect your information and use it only for the purposes we specify.
4.3 Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders, subpoenas, or legal processes
- Requests from government authorities
- To protect our rights, privacy, safety, or property
- To investigate potential violations of our terms
5. Data Security
We implement robust security measures to protect your information:
- Encryption: All data transmitted to and from our Platform is encrypted using TLS 1.3
- Access Controls: Strict access controls limit who can access your data
- Data Centers: Our servers are hosted in SOC 2 Type II certified facilities
- Monitoring: Continuous security monitoring and intrusion detection
- Incident Response: Established procedures for responding to security incidents
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations (tax records, trade compliance)
- Resolve disputes and enforce agreements
- Support business operations and analytics
When information is no longer needed, we securely delete or anonymize it. Transaction records may be retained for up to seven (7) years for legal and regulatory compliance.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your information
To exercise these rights, contact us at privacy@reixen.com. We will respond within 30 days.
8. International Data Transfers
As a global B2B marketplace, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by relevant authorities
- Data processing agreements with all service providers
- Compliance with applicable data transfer regulations
By using our Platform, you consent to the transfer of your information to the United States and other countries where we operate.
9. Children's Privacy
Our Platform is intended for business use by adults. We do not knowingly collect personal information from individuals under 18 years of age. If we learn that we have collected information from a child, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes:
- We will notify you by email (for registered users)
- We will post a prominent notice on the Platform
- The "Last Updated" date will be revised
Your continued use of the Platform after changes become effective constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Reixen Inc.
Attn: Privacy Team
1209 Orange Street
Wilmington, Delaware 19801
United States
Email: privacy@reixen.com
For EU/EEA residents, you may also contact our Data Protection Officer at dpo@reixen.com.